Introduction to Hospitality Management in the 21st Century

Introduction to Hospitality Management in the 21st Century

This course is part of multiple programs.

Instructors: Marta Sotto-Mayor

Access provided by New York State Department of Labor

6,770 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

4.6

(56 reviews)

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

4.6

(56 reviews)

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.

Skills you'll gain

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Assessments

6 assignments

Taught in English

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There are 4 modules in this course

"Introduction to Hospitality Management in the 21st Century" is a comprehensive beginner-level course designed for individuals interested in pursuing a career in the hospitality industry. This course offers a deep dive into the ever-evolving world of hospitality management, providing learners with essential knowledge and insights. Through a historical lens, contemporary challenges, and future-oriented discussions, participants will develop a well-rounded understanding of key concepts, strategies, and innovations that drive successful hospitality management in the modern era. This course is ideal for aspiring hospitality professionals, recent graduates, or anyone seeking to enter this dynamic field.

This course is tailored for individuals who aspire to build a career in the hospitality industry. It is perfect for recent high school or college graduates who are considering hospitality management as a career path. It also suits professionals seeking a career change or looking to gain a foundational understanding of the industry. Whether you're interested in managing hotels, restaurants, events, or other hospitality-related businesses, this course will provide you with the necessary knowledge and insights to kickstart your journey. There are no specific prerequisites for this course. It is open to learners from various backgrounds and experiences. However, a passion for the hospitality industry and a curiosity about its historical evolution, current trends, and future possibilities are highly encouraged. Basic familiarity with business concepts may be helpful but is not required.

In this introductory lesson, we will explore the historical roots of hospitality, tracing its origins in ancient civilizations and its evolution through the Middle Ages. We'll also examine the significance of hospitality in today's society and economy, understanding its role as a service industry.

What's included

13 videos4 readings1 assignment1 peer review2 discussion prompts

13 videosTotal 69 minutes

Welcome to hospitality management 2 minutesPreview module
Origins of hospitality: Ancient civilizations and evolution during the middle ages 4 minutes
Grand tour and early tourism: Emergence of leisure travel and birth of hospitality industry 4 minutes
Economic impact: Contribution to GDP, job creation, and revenue generation 4 minutes
Social role: Fostering cultural exchange, community development, and global 2connectivity 6 minutes
Hospitality as a service industry: Providing intangible services and experiences 6 minutes
Overview of hospitality management: Accommodations, food and beverage, travel agencies, events, and more10 minutes
A multidisciplinary business approach: Marketing, operations, finance, and human resources7 minutes
Hotel interconnected departments: Front office, housekeeping, food and beverage, sales, and more 6 minutes
Changing guest demands: From basic accommodation to experiential stays and memories creation 4 minutes
Personalization and customization: Tailoring services based on individual preferences 6 minutes
Impact of technology: Influence of digital platforms on guest expectations and interactions 4 minutes
Conclusion and main takeaways 2 minutes

4 readingsTotal 20 minutes

Welcome to the course5 minutes
Additional resources: The significance of hospitality5 minutes
Additional resources: Defining hospitality management5 minutes
Additional resources: Transformation of guest expectations5 minutes

1 assignmentTotal 30 minutes

Welcome and introduction to hospitality management聽30 minutes

1 peer reviewTotal 10 minutes

Hands-On-Learning: Foundations and Evolution of Hospitality 10 minutes

2 discussion promptsTotal 10 minutes

Discussion on the social role of hospitality in society5 minutes
Discussion on guest demands for accommodation to desiring immersive, personalized experiences5 minutes

In Lesson 2, we will delve into the diverse ecosystem of the hospitality industry. We'll cover various types of hospitality businesses, such as hotels, restaurants, and event planning. Additionally, we will explore the guest-centric philosophy, emphasizing the importance of prioritizing guest satisfaction and effective communication.

What's included

15 videos2 readings2 assignments1 peer review2 discussion prompts

15 videosTotal 73 minutes

Introduction to the wide ecosystem of hospitality industry 5 minutesPreview module
Hotel segmentation: Differentiating between full-service, resort, boutique, budget, and luxury hotels 7 minutes
Restaurant categories: Fine dining, casual dining, quick service, and specialty restaurants 4 minutes
Event management: Organizing conferences, weddings, exhibitions, and corporate events 4 minutes
Other tourism-related businesses: Travel and transportation, tour operators and travel agencies, attractions and entertainment, casinos, cruises, technology, and more 6 minutes
Guest-centric approach: Prioritizing guest satisfaction, comfort, and well-being 4 minutes
Empathy and anticipation: Understanding and fulfilling guest needs, wants and desires 6 minutes
Moments of truth: Design the guest journey addressing the critical touchpoints where interactions shape perceptions 4 minutes
Service standards: Establishing protocols for promptness, courtesy, and efficiency 4 minutes
Guest engagement: Active listening, assertiveness and effective communication 4 minutes
Problem resolution: Addressing guest complaints and resolving issues proactively 4 minutes
Sustainable practices: Implementing eco-friendly initiatives and responsible resource management 4 minutes
Cultural sensitivity: Knowledge and respect of diverse cultural norms 4 minutes
Social impact: Supporting local communities, inclusion practices, fair employment, and giving back 3 minutes
Conclusion and main takeaways 3 minutes

2 readingsTotal 10 minutes

Additional resources: Guest-centric philosophy5 minutes
Additional resources: Ethical considerations5 minutes

2 assignmentsTotal 58 minutes

Core concepts of hospitality management 28 minutes
Redesigning the Guest Experience at Urban Luxe Hotel30 minutes

1 peer reviewTotal 10 minutes

Hands-On-Learning: Economic and Social Impact of Hospitality 10 minutes

2 discussion promptsTotal 10 minutes

A Discussion on the principles of a guest-centric approach5 minutes
A Discussion on the implementation of sustainable practices5 minutes

Lesson 3 will take you through the contemporary landscape of the hospitality industry. We'll discuss the impact of the digital era, technological advancements, and modern challenges such as sustainability and cultural sensitivity. You'll learn how to navigate the digital landscape and adapt to changing demographics.

What's included

14 videos2 readings1 assignment1 peer review2 discussion prompts

14 videosTotal 65 minutes

Understanding the present of hospitality: Major shifts impacting businesses today 5 minutesPreview module
E-marketing campaigns: Designing targeted email, social media, and search engine marketing initiatives 6 minutes
Online reputation management: Responding to guest reviews and managing online perceptions 5 minutes
Social media engagement: Leveraging platforms to showcase offerings, promotions, and experiences 4 minutes
Digital check-in and check-out: Streamlining guest arrivals and departures 4 minutes
Mobile apps and concierge services: Enhancing guest convenience and access to information 4 minutes
Smart room features: IOT devices, voice assistants, and personalized in-room experiences 3 minutes
Environmental Responsibility: Reducing waste, and promoting eco-friendly initiatives 4 minutes
Generational Shifts: Adapting services for millennials, Gen Z, and other emerging demographics 4 minutes
Training staff to navigate diverse cultural preferences and avoid misunderstandings 5 minutes
Multilingual staff and communication: Ensuring effective communication with non-native speakers 4 minutes
Culinary diversity: Exploring international food cultures and catering to diverse dietary preferences 3 minutes
Cross-cultural training: Preparing staff to understand and appreciate different cultural norms 4 minutes
Conclusion and main takeaways 4 minutes

2 readingsTotal 10 minutes

Additional resources: Navigating the digital era5 minutes
Additional resources: Technological advancements5 minutes

1 assignmentTotal 30 minutes

Evolution and contemporary landscape of hospitality 30 minutes

1 peer reviewTotal 10 minutes

Hands-On-Learning: Designing a Hospitality Business Concept 10 minutes

2 discussion promptsTotal 10 minutes

Discussion on the impact of the digital era on the hospitality industry5 minutes
Impact of generational shifts on hospitality services5 minutes

In Lesson 4, we'll fast forward to the future of hospitality management. We'll discuss the role of artificial intelligence in enhancing guest experiences, sustainable practices, and the design of immersive guest journeys. You'll be prepared to anticipate and embrace the innovations that will shape the industry.

What's included

14 videos2 readings2 assignments2 peer reviews2 discussion prompts

14 videosTotal 71 minutes

Introduction to hospitality trends: Preparing for the future 6 minutesPreview module
Predictive analytics: Forecasting guest preferences, behaviours, and demands 3 minutes
Artificial intelligence: Enhancing personalized guest experiences through ai-driven solutions 4 minutes
Chatbots and virtual assistants: Providing instant customer service and responses 6 minutes
Green building design: Properties that reduce negative environmental impact 5 minutes
Local sourcing and farm-to-table: Supporting local suppliers and sustainable dining 5 minutes
Waste reduction and upcycling: Implementing strategies to protect the environment 5 minutes
Authentic experiences: Creating opportunities for guests to engage with local traditions 4 minutes
Adventure and wellness tourism: Offering activities that promote physical and mental well-being 4 minutes
Cultural and culinary experiences: Guided tours, workshops, and interactive gastronomic events 4 minutes
Technological disruption: The impact of AI, virtual reality, and blockchain on hospitality 5 minutes
Navigating hospitality megatrends: Preparing for evolving consumer preferences, global regulations, and health-safety protocols 6 minutes
Emerging tourism trends: New destinations and evolving realities 4 minutes
Conclusion and main takeaways 3 minutes

2 readingsTotal 10 minutes

Additional resources: Role of artificial intelligence5 minutes
Additional resources: Industry forecast5 minutes

2 assignmentsTotal 60 minutes

Future trends and innovations in hospitality management 30 minutes
Strategic Expansion Planning for Casa Verde Boutique Brand30 minutes

2 peer reviewsTotal 70 minutes

Hands-On-Learning: Innovating for the Future Guest Experience 10 minutes
Project: Designing a Comprehensive Hospitality Concept and Strategy 60 minutes

2 discussion promptsTotal 10 minutes

The role of artificial intelligence5 minutes
On guests engagement with local traditions and communities.5 minutes

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Instructors

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4.3 (18 ratings)

Marta Sotto-Mayor

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Reviewed on Aug 11, 2024

could have also focused on smaller hotels that don't have enough resources to provide to the guests

Reviewed on Oct 15, 2024

Very useful course with comprehensive coverage of all the important topics

Reviewed on Jun 24, 2025

Its been a great journey learning from the instructor. This course needs more recognition. There were some grammatical errors here and there, but the content is golden

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