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Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you鈥檒l learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Access provided by New York State Department of Labor

1,838,289 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(186,669 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(186,669 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
鹿
295,000+
U.S. job openings in IT Support
鹿
75%
of certificate graduates report career improvement

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Technical Support
Category: Computer Hardware
Category: Computer Networking
Category: Microsoft Windows
Category: Operating Systems
Category: Help Desk Support
Category: Information Technology
Category: Software Installation
Category: Linux
Category: End User Training and Support
Category: Desktop Support
Category: Technical Communication
Category: Computer Architecture
Category: Technical Documentation
Category: Software Documentation

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Model
Category: Network Protocols
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Data Integrity
Category: Network Troubleshooting
Category: Network Routing
Category: Wireless Networks
Category: Virtual Private Networks (VPN)
Category: Network Security
Category: Network Administration
Category: Computer Networking

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Microsoft Windows
Category: Software Installation
Category: Package and Software Management
Category: Virtualization
Category: User Accounts
Category: System Monitoring
Category: Operating Systems
Category: File Systems
Category: Remote Access Systems
Category: OS Process Management
Category: File Management
Category: Linux
Category: Identity and Access Management
Category: Authorization (Computing)
Category: Linux Administration
Category: Technical Support and Services
Category: Systems Administration
Category: Desktop Support
Category: Command-Line Interface

What you'll learn

Skills you'll gain

Category: IT Infrastructure
Category: Systems Administration
Category: Disaster Recovery
Category: Servers
Category: Active Directory
Category: Virtualization
Category: Lightweight Directory Access Protocols
Category: Technical Support and Services
Category: Data Storage Technologies
Category: Cloud Computing
Category: Cloud Infrastructure
Category: System Configuration
Category: Server Administration
Category: User Accounts

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Firewall
Category: Security Awareness
Category: Cryptography
Category: Authorization (Computing)
Category: Hardening
Category: Security Management
Category: Cyber Attacks
Category: Network Security
Category: Information Technology
Category: Computer Security
Category: Application Security
Category: Threat Detection
Category: Security Strategy
Category: Identity and Access Management
Category: Data Security
Category: Information Systems Security
Category: Cybersecurity
Category: Threat Management
Category: Network Administration

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.鹿

ACE Logo

This Professional Certificate has ACE庐 recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses12,829,799 learners

Offered by

Google

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鹿Lightcast鈩 U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). 虏Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.