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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,432 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business鈥檚 growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

TP

Dec 20, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

HS

Sep 4, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

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76 - 100 of 289 Reviews for Sales and CRM Overview

By ola o

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Jul 24, 2022

I have learnt a lot and I am happy to learn more to improve my team

By Honelegn W

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Jul 2, 2022

I have got good knowledge, skills, and experiences in this platform

By JIALI Z

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Jul 1, 2023

Bad experience in validating the first badge, otherwise all good.

By naveen a

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Feb 8, 2023

Thanks for helping me in learning the fundamentals of salesforce.

By Rahul M

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Jun 1, 2024

coursera is best option for learning basic and systematic course

By edeimu d

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Feb 23, 2023

Detailed methodic Sales and CRM Overview to support businesses.

By Yvonne C

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Jul 7, 2021

Greate one to learn fundamental concept on Sales process and CRM

By Steve M J

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Mar 29, 2022

Was easy to understand and the pace of the course was good too.

By Wellington A

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Sep 27, 2024

Conte煤do rico, 贸tima qualidade dos v铆deos e tema atualizado.

By Nancy R

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Oct 5, 2021

Good overview and format. Easy to navigate and comprehend.

By Italo d S N

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Aug 2, 2021

Excelente curso! Mal posso esperar pelos pr贸ximos da s茅rie.

By Melissa A

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Nov 11, 2023

Great presentations by the instructors, fun interface too!

By Santeri R

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Feb 27, 2024

Great course! I knew a lot already but learned a lot too!

By D茅borah A H A M

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Feb 14, 2025

Interesting to start with when learning about salesforce

By Rehan A Q

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Jun 17, 2022

Amazing course to get a base knowledge of CRM and Sales.

By Mohamed E H

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Jan 29, 2025

賰賲 賰賳鬲 爻毓賷丿丕 亘鬲賱賰 丕賱鬲噩乇亘丞 賮賯丿 丕爻鬲賮丿 賰孬賷乇丕 賲賳 賴匕賴 丕賱丿賵乇丞

By Sakina s

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Nov 10, 2024

Excellent content Simple and easy explanation Thank you

By Korri A

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Jun 7, 2022

Great introduction, and not difficult to follow along.

By Veronica C

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Dec 19, 2021

very well done and I cant wait to do the other ones!!

By Adel M S

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Aug 21, 2023

very good course thanks pathstream and anthony jones

By Linica S

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May 3, 2024

This was a very well-designed, interactive course.

By Uduakabasi E

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Aug 10, 2022

i enjoyed the lesson and ready to start course 2

By RACHID B

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Sep 30, 2024

Excelente curso para aprofundizar conocimientos

By chinthaka w

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Sep 2, 2023

good to get basic knowledge of Sales force CRM

By Daniel K

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Sep 5, 2022

I can't wait to learn more about Sales Force!