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Back to Conflict Resolution Skills

Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.4
stars
1,074 ratings

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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101 - 125 of 270 Reviews for Conflict Resolution Skills

By Viralkumar P

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Sep 17, 2021

Nice one to refresh or get new skills

By DEBRA

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Feb 25, 2016

So empowering and insightful - thanks.

By Shakir A

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May 22, 2024

it has given good inside on the topic

By Arif u c

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Aug 3, 2020

I have learned my things from there.

By CM

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May 27, 2019

Very informative and well-presented!

By Katarzyna P

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Jun 27, 2017

Very informative and useful course

By Srinivas P

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Oct 18, 2024

Very useful in day to day working

By Marie G G

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Jul 18, 2020

Feasible suggestions. Thank you!

By Chick E

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Apr 15, 2018

great course with alot of values

By Hamid M

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Aug 23, 2024

Short, informative and helpful.

By Abdelmohimen H

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Mar 17, 2018

It is amazing, you must get it

By Page M

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Jan 13, 2019

very informative and useful!!

By neoshalinda

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May 7, 2016

Clear structure and examples.

By Herlin H

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Apr 14, 2025

materi kursusnya bermanfaat

By Ankita K

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Jun 9, 2020

very good and useful course

By Dinesh K

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Apr 25, 2020

i have learn a lot. thanks

By Nikos K

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Jul 10, 2020

Accumulated knowledge !!!

By wenli H

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Jan 16, 2020

it is a brilliant course!

By Ganesh 5

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Jul 25, 2022

Well knowledgable course

By Juan C B D L

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Oct 22, 2021

Buen curso y concreto.

By Winston A W

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Jul 23, 2020

Excellent, thank you.

By Fernando O

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Apr 22, 2016

Simple and practical!

By Afolabi D T

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Jul 20, 2020

good and professionl

By Fatai J

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Feb 15, 2016

A must-learn for ALL

By Manoj B

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Nov 4, 2024

Very helpful course