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Back to Conflict Resolution Skills

Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,127 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required."...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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101 - 125 of 286 Reviews for Conflict Resolution Skills

By H茅raul O (

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Jan 17, 2021

very useful course for me, thank you so much

By Queeneth E

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Aug 25, 2023

so interesting, knowledgeable and inciteful

By Edna M R

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Mar 2, 2022

It was a good course and I learnt from it.

By Viralkumar P

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Sep 17, 2021

Nice one to refresh or get new skills

By DEBRA

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Feb 25, 2016

So empowering and insightful - thanks.

By Shakir A

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May 22, 2024

it has given good inside on the topic

By Arif u c

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Aug 3, 2020

I have learned my things from there.

By CM

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May 27, 2019

Very informative and well-presented!

By R茅my N B

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Aug 21, 2025

Very good and detailed for beginer

By Katarzyna P

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Jun 27, 2017

Very informative and useful course

By Srinivas P

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Oct 18, 2024

Very useful in day to day working

By Marie G G

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Jul 18, 2020

Feasible suggestions. Thank you!

By Chick E

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Apr 15, 2018

great course with alot of values

By Hamid M

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Aug 23, 2024

Short, informative and helpful.

By DAVID M

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Aug 27, 2025

Great techniques and examples.

By Abdelmohimen H

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Mar 17, 2018

It is amazing, you must get it

By VERMA B

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Jun 21, 2025

Helpful in actual situations.

By Page M

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Jan 13, 2019

very informative and useful!!

By neoshalinda

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May 7, 2016

Clear structure and examples.

By Herlin H

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Apr 14, 2025

materi kursusnya bermanfaat

By Ankita K

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Jun 9, 2020

very good and useful course

By Dinesh K

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Apr 25, 2020

i have learn a lot. thanks

By 袧邪泄蟹邪斜邪泄 訕 覛

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Oct 19, 2025

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By Nikos K

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Jul 10, 2020

Accumulated knowledge !!!

By wenli H

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Jan 16, 2020

it is a brilliant course!