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Back to Conflict Resolution Skills

Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,127 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required."...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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176 - 200 of 286 Reviews for Conflict Resolution Skills

By IRIS M V M

鈥�

Jun 17, 2022

Excellent

By Ratan K J

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May 20, 2020

Very good

By Adel Y A A

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Jan 6, 2020

Very Good

By Ebenezer A L

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Dec 21, 2018

Educative

By Paulina T

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Jun 1, 2017

Loved it!

By Marcela P

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Jun 18, 2016

Very good

By Amy B C

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Jul 9, 2021

Perfect!

By MOHAMAD M

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Apr 18, 2021

good job

By JORY I M A J I M A

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Oct 20, 2025

噩賷丿 噩丿丕

By Fachri M

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May 9, 2025

Amazing

By Dhruba J D

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Apr 27, 2020

Awesome

By LAMA D S A L D S A

鈥�

May 18, 2025

賲賲鬲丕夭赖

By MANAL M A A M M A A

鈥�

Apr 25, 2025

賲賲鬲丕夭丞

By guillermo o

鈥�

May 23, 2016

great!

By Jibin V

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Oct 12, 2022

Good

By Shaniko K

鈥�

Apr 19, 2018

Great

By Dr.Alaa Z

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Jan 31, 2016

Great

By Stelin

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Nov 28, 2024

good

By Mohd N

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Sep 13, 2024

nice

By Sourav G

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Aug 20, 2024

good

By Dharmendra B

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Nov 26, 2022

good

By Manal J

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Mar 29, 2021

Good

By Awarun T

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Jun 5, 2017

good

By GHALA F

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Apr 22, 2025

賵丕賵

By Sam'un M

鈥�

Sep 26, 2020

Yes