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Funda莽茫o Instituto de Administra莽茫o
CRM, Dados e o Futuro Centrado no Cliente
Funda莽茫o Instituto de Administra莽茫o

CRM, Dados e o Futuro Centrado no Cliente

Beatriz Pimenta
Anderson Fran莽a

Instructors: Beatriz Pimenta

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Gain insight into a topic and learn the fundamentals.
4.6

(47 reviews)

Beginner level

Recommended experience

25 hours to complete
3 weeks at 8 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.6

(47 reviews)

Beginner level

Recommended experience

25 hours to complete
3 weeks at 8 hours a week
Flexible schedule
Learn at your own pace

Details to know

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Assessments

23 assignments

Taught in Portuguese (Brazil)

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This course is part of the Intelig锚ncia Artificial Aplicada ao CRM Specialization
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There are 4 modules in this course

Este m贸dulo aborda as estrat茅gias centrada no consumidor e como as tecnologias de Big Data e Algoritmos de Intelig锚ncia Artificial est茫o ajudando nessa transforma莽茫o da experi锚ncia do consumidor.

What's included

5 videos9 readings5 assignments

Oferecer excel锚ncia no atendimento e garantir a satisfa莽茫o do p煤blico s茫o apenas itens fundamentais para uma organiza莽茫o se manter competitiva em um mundo globalizado e data driven. Neste m贸dulo ser茫o trabalhadas estrat茅gias orientadas ao cliente, como analisar seu comportamento, prefer锚ncias e dificuldades.

What's included

5 videos11 readings6 assignments

Neste m贸dulo, ser茫o discutidas as etapas da constru莽茫o do funil de vendas focado na jornada dos seus clientes e como direcion谩-lo ao seu objetivo de neg贸cios utilizando as principais t茅cnicas e ferramentas.

What's included

5 videos10 readings6 assignments

Uma empresa data driven 茅 uma empresa que utiliza processos orientados a dados. Ou seja, toda e qualquer decis茫o 茅 embasada na coleta, processamento e an谩lise da informa莽茫o. Isso significa utilizar os dados como base para a tomada de decis茫o e do planejamento estrat茅gico, buscando m茅todos confi谩veis ao inv茅s de direcionar as a莽玫es baseadas em intui莽茫o. Neste m贸dulo, ser茫o apresentados a import芒ncia de coletar, estruturar e utilizar suas m茅tricas na gest茫o de seus clientes e o processo de como as principais ferramentas de Big Data podem te ajudar nessa etapa.

What's included

6 videos12 readings6 assignments

Instructors

Instructor ratings
4.1 (8 ratings)
Beatriz Pimenta
Funda莽茫o Instituto de Administra莽茫o
1 Course1,345 learners

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