Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
151 - 175 of 540 Reviews for Customer Service Fundamentals
By Haider A S
鈥�May 18, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By bhupesa p
鈥�Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Abhijit S
鈥�Dec 24, 2021
All learning point & assignments are very helpful to our day to dat activity & increase our knowledge
By Blessing A
鈥�Jul 16, 2023
This course is very detailed, easy to understand and has definitely made me a better Customer Service Rep
By Liz M
鈥�Nov 15, 2021
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
By Amarachi U
鈥�Apr 22, 2023
I really acquired a lot of knowledge and learnt new skills in other to become a customer service agent.
By Anne O
鈥�Apr 9, 2022
very happy i took this course, it has really broaden my scope and awareness regarding customer service.
By Sibulelo S
鈥�Aug 12, 2021
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
By Lorrence M A
鈥�Aug 28, 2020
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
By Efra铆n C B
鈥�Apr 14, 2022
It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.
By Adeyemi I
鈥�Aug 30, 2022
What a great opportunity! I'm happy I took this course, it's such a incredible learning experience.
By Allan L C C
鈥�Aug 3, 2021
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
By WILLIAM R L
鈥�Aug 14, 2020
Importante que pueda tener la certificaci贸n por parte de una empresa de gran importancia como IBM.
By FJ C
鈥�Jun 9, 2023
It was a great experience attending the course. I learned a lot and i am happy i did it.
Thank you
By Glory E
鈥�May 26, 2022
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
By Rahul V
鈥�May 13, 2021
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P
鈥�Oct 6, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S
鈥�Aug 1, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
By bomb b
鈥�Jan 16, 2024
VERY in depth almost like a complete college course, I was very impressed with the information!!
By Chisom U
鈥�Apr 27, 2022
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
By Onukaogu K O
鈥�Mar 12, 2022
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
By Lal P C
鈥�Jul 19, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fab铆ola O
鈥�Jul 28, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K
鈥�May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Febriana K
鈥�Sep 13, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.