The course focuses on teaching students how to successfully analyze a business process, research methods of improving a process, and adapt/integrate the improvement. methods into the business process in a prioritized and actionable manner. The goal of the course is to expose students to a universal set of business processes and provide them with a formal approach to improving and monitoring the health of those processes that they can apply in a current or future opportunity.
Module 3 Introduction
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Skills You'll Learn
Risk Management, Project Management, Key Performance Indicators (KPIs), Process Analysis, Process Improvement, Continuous Improvement Process, Performance Improvement, Change Management, Performance Measurement, Business Technologies, Process Mapping, Pareto Chart, Quality Management, Process Management, Business Process, Business Process Improvement, Business Process Management, Quality Improvement, Return On Investment, Workflow Management, Operational Excellence
Reviews
4.8 (153 ratings)
- 5 stars85.62%
- 4 stars10.45%
- 3 stars1.96%
- 1 star1.96%
SA
Sep 1, 2024
It was such a thorough course giving so much of insights on different angles of leading a business. A must for every operations manager to attend.
NC
Jan 13, 2025
This course ideally linked my practical operational management experience with an educational concentration.
From the lesson
Module 3: Process Mapping, Historical Data and Performance Measures
Taught By
Jeffrey Berk
Adjunct Teacher