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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,813 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today鈥檚 tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: 鈥� Communication Skills which focus on clear, concise communication and listening. 鈥� Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. 鈥� Problem solving to research an issue and help determine an appropriate resolution. 鈥� Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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401 - 425 of 532 Reviews for Customer Service Fundamentals

By Wafa A A A

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Aug 19, 2021

thank you

By naeema a

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Sep 1, 2023

THANK YOU

By KHALIFA M A A

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Aug 22, 2023

Excellent

By ElHabib A

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Aug 3, 2023

thank you

By Harim E

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Jun 19, 2023

EXCELLENT

By opeyemi o

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Feb 28, 2023

TOP NOTCH

By Miguel M

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Dec 5, 2022

Excellent

By Mohamed M K

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May 25, 2022

very good

By oge o

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May 10, 2022

The best.

By lucynda C

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May 2, 2022

Excellent

By Maikel M

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Mar 15, 2022

excelente

By Paulo F

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May 5, 2021

very good

By jisclaudicia R

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Sep 16, 2020

very good

By MUHAMMED S C

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Aug 29, 2020

Thank you

By Hindumathi

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Jul 8, 2020

Very prof

By Hamad M S A

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Sep 5, 2023

卮賰乇丕 賱賰賲

By Jose d J G S

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Aug 6, 2021

loved it

By parashar g

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Jul 15, 2020

nice one

By khadija a

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Aug 25, 2023

thank u

By jan d

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Feb 20, 2020

perfect

By Lina B

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Oct 22, 2024

WOWWWW

By KHALIFA O H A A A

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Sep 14, 2023

Thanks

By David L D

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Sep 20, 2021

Genial

By Nabila S H M A D ( D - ) S

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Aug 18, 2021

useful

By Shaikha A M A

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Apr 19, 2021

thanks