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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,813 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today鈥檚 tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: 鈥� Communication Skills which focus on clear, concise communication and listening. 鈥� Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. 鈥� Problem solving to research an issue and help determine an appropriate resolution. 鈥� Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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476 - 500 of 532 Reviews for Customer Service Fundamentals

By Oluwafemi O

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Jan 8, 2021

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

By Danielle C

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Nov 6, 2021

Very informative, hoping to get into the customer service filed and I believe this course was a great start.

By Mary J R

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Aug 30, 2024

It was a bit more involved than I thought it would be but a good challenge is always welcomed!

By Magdalene A R

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Aug 22, 2024

Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.

By Ahmed H

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Jul 5, 2021

perfect course affected on my monthly performance even before complete the course

By Denzil S

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Nov 6, 2019

A nice build up to the advanced material, maybe the build up is too long?

By Grace o

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Aug 13, 2020

Great

just needs to be more fun in learning It was too serious

By Roland S

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May 28, 2019

In einigen Bereichen zu Call Center orientiert.

By Khaled S S H A

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Aug 27, 2023

Good learning material and provided knowledge.

By Bongsha F

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Jan 6, 2022

It was awesome and very educative course

By Solomon R O

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Jul 5, 2023

A very interesting course, I learnt a

By Marvin G

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Mar 14, 2023

Thank you team and it's very helpful!

By Wediyanti R

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Oct 27, 2021

i learn a lot, thank you so much.

By Sucharita R S

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Mar 29, 2023

It can be a bit more simplified

By Hemant s

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Aug 25, 2020

Very good and beneficial

By Deleted A

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Apr 17, 2019

it is really good course

By Adeyemi O

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Jun 12, 2023

very enlighteneing

By Kristhel R

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Nov 29, 2021

Pretty good

By Julio V M A

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Jan 20, 2022

muy bueno

By Gabriela R O

鈥�

Aug 31, 2024

excelente

By Tolulope O

鈥�

May 10, 2022

Topnotch

By Amal M A

鈥�

Sep 3, 2023

賲賲鬲丕夭丞

By GAGANDEEP K

鈥�

Mar 19, 2025

good

By saeed r a

鈥�

Aug 27, 2023

卮賰乇丕

By Opeyemi D O

鈥�

May 10, 2023

good