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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,813 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today鈥檚 tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: 鈥� Communication Skills which focus on clear, concise communication and listening. 鈥� Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. 鈥� Problem solving to research an issue and help determine an appropriate resolution. 鈥� Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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426 - 450 of 532 Reviews for Customer Service Fundamentals

By Zoran D

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Dec 28, 2020

Useful

By Eihab m k o

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Aug 31, 2020

thanks

By Givantha A R B

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Jul 6, 2020

Thanks

By SUAD A I A

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Sep 4, 2023

賲賲鬲丕夭

By sindhuri K

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Jun 12, 2020

super

By Revins O O

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Jan 30, 2025

nice

By JUSTEIN L T Q

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Oct 31, 2024

good

By SALMAH S B S A S S B S A

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Aug 24, 2024

卮賰乇丕

By Mohammad J I A

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May 14, 2024

GOOD

By Anyanwu k j

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Jan 18, 2024

GOOD

By abdullaalsuwaidi

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Oct 2, 2023

good

By Ahlam A M A T

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Sep 13, 2023

卮賰乇丕

By Saleh A S A

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Sep 6, 2023

卮賰乇丕

By maheya a r a

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Sep 4, 2023

卮賰乇丕

By Saif

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Sep 4, 2023

卮賰乇丕

By Yousef A A

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Sep 1, 2023

卮賰乇丕

By 毓亘丿 丕 賲 毓 丨

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Aug 31, 2023

good

By Mohammed H N A

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Aug 21, 2023

卮賰乇丕

By Abdulla A S M A

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Aug 20, 2023

good

By Suhaila S S B A

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Jun 9, 2023

good

By OSAZEE A O

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Apr 25, 2023

good

By Rohith S

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Mar 21, 2023

good

By Deleted A

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Apr 19, 2022

good

By Amarjit k

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Mar 13, 2021

good

By Muhammad N W

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May 15, 2020

good