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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,813 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today鈥檚 tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: 鈥� Communication Skills which focus on clear, concise communication and listening. 鈥� Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. 鈥� Problem solving to research an issue and help determine an appropriate resolution. 鈥� Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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151 - 175 of 532 Reviews for Customer Service Fundamentals

By Anne O

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Apr 9, 2022

very happy i took this course, it has really broaden my scope and awareness regarding customer service.

By Sibulelo S

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Aug 12, 2021

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

By Lorrence M A

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Aug 28, 2020

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

By Efra铆n C B

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Apr 14, 2022

It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.

By Adeyemi I

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Aug 30, 2022

What a great opportunity! I'm happy I took this course, it's such a incredible learning experience.

By Allan L C C

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Aug 3, 2021

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

By WILLIAM R L

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Aug 14, 2020

Importante que pueda tener la certificaci贸n por parte de una empresa de gran importancia como IBM.

By FJ C

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Jun 9, 2023

It was a great experience attending the course. I learned a lot and i am happy i did it.

Thank you

By Glory E

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May 26, 2022

This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.

By Rahul V

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May 13, 2021

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

By Andrea P

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Oct 6, 2019

great course and great/clear videos, explanations and excercise to develop these essential skills

By Mariyam F S

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Aug 1, 2019

An excellent experience and in-depth learning about customer relationship and engagement process.

By bomb b

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Jan 16, 2024

VERY in depth almost like a complete college course, I was very impressed with the information!!

By Chisom U

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Apr 27, 2022

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

By Onukaogu K O

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Mar 12, 2022

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

By Lal P C

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Jul 19, 2019

Really very nice course . Which give details description of Customer Service and it's aspects.

By Fab铆ola O

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Jul 28, 2020

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

By Julian K

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May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

By Febriana K

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Sep 13, 2022

This course is amazing, it helps you learned a lot about customer service field. Thank you.

By milenaguila 6

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Jan 7, 2022

Es muy bueno el curso ya que le ense帽a como afrontar las llamadas de clientes insatisfechos.

By Amron D B

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Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

By Yuddely D L A L D

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Apr 10, 2022

thnks for the opportunity to learn through this course about customer service fundamentals.

By Santana I B

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Aug 20, 2021

I enjoyed taking this course. The information shared was fact based and easy to understand.

By Tonia J

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Feb 22, 2021

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

By Hugo E G L

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Dec 26, 2019

Great one! It has all the foundational skills that a customer service representative needs.