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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7
stars
276 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

RR

Jul 20, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 11, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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26 - 50 of 83 Reviews for Introduction to Customer Service

By PAKTIA E G C

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Apr 15, 2025

Muy bueno para reforzar los conocimientos

By GIULIANA A N

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Sep 15, 2025

En pocas palabras es exelente me encanta

By ARTHUR M

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Aug 6, 2025

I enjoyed the course, very informative.

By Leondine K A

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Jul 27, 2024

Excellent course that I would recommend

By kaior u

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Aug 10, 2023

powerful course. 糖心vlog官网观看 is great.

By Beauty B

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Apr 10, 2024

It was an awesome experience

By ARTURO J T N

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May 5, 2025

Excelente curso, muy claro

By Maria M

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Mar 27, 2025

Exceptional learning tool.

By Alnazeer A D Z

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Jan 10, 2025

it is very useful course

By NDAYAMBAJE J

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Sep 27, 2024

dont miss this ,trust me

By Yetunde A O

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Apr 7, 2024

enjoyed it all through

By Abigail G

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Feb 25, 2024

I love the experience.

By Edikan D

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Mar 8, 2024

i enjoyed the course

By MIROSLAVA Q H

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Apr 28, 2025

Muy buen material.

By ardra e

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Jul 27, 2024

Easy to understand

By MARIA T M D C

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Mar 24, 2025

Es un buen cursoi

By Kim B

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Apr 24, 2024

very good course

By Gbonnese V

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Jan 23, 2024

really educative

By Shonisani S L

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Mar 11, 2024

Well structured

By LUIS D V A

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May 27, 2025

Todo muy bien.

By Mohammed S

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Sep 9, 2023

amazing course

By Aphitsada S

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Jun 18, 2025

recommended

By Amanda N L

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Mar 8, 2024

Informative

By Emerson J

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Aug 21, 2023

Excellent!!