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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.6
stars
312 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

CP

Aug 12, 2025

Found this course to be well thought out and easy to understand.

IA

Nov 16, 2023

I thoroughly enjoyed the course . Especially the simulations and quiz

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76 - 91 of 91 Reviews for Introduction to Customer Service

By CHIDINMA G N

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Jul 14, 2023

EXCELLENT

By THANAGANI S

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Jul 5, 2024

Good

By Brenna H

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Mar 21, 2025

The course itself was great, it was the AI grading for projects. The last project to complete the course was exceptional bad with the AI's inability to grade properly.

By Raymundo C V

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May 20, 2025

Super tedioso, la velocidad de la reproducci贸n de videos y las actividades de repaso, son muy tediosas tardadas y restan inter茅s en continuar el curso.

By Faith H

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Aug 13, 2025

Modules are way too long. Videos could be longer and cover more information instead of breaking it up into 10+ sections for each module.

By DAVID R P F

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Mar 27, 2025

hay partes que dice que son opcionales pero al final resulta que las debes hacer o sino no avanzas en tu porcentaje de cumplimiento

By EGOLI

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Feb 23, 2025

This was a refresher for me with new insights and was very unjoyful experience

By Melanie v

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Nov 1, 2025

La verdad que tarda demasiado que en corrijan mi trabajo

By Frank N

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Jun 30, 2023

Peer review assignments should be removed

By Saidatul S

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May 24, 2025

still didnt get my cert with my name on

By andy j

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Aug 23, 2024

youi will be waiting months for some one to review your work so u can pass this piece of shit

By Serena i

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Jul 6, 2025

non viene rilasciato alcun certificato pur completando tutto

By Samantha R

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Sep 19, 2023

making customer service more trivial than it really is

By Precious A

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Nov 2, 2025

where is my certificate

By elguerary A

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Feb 19, 2025

Schlecht

By JISSELA S C B

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Oct 21, 2025

Haso