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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7
stars
276 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

RR

Jul 20, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 11, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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51 - 75 of 83 Reviews for Introduction to Customer Service

By Roseline N H

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Aug 12, 2025

thank you.

By Kh峄慽 V h

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Jun 21, 2025

Very good!

By ABEL I L A

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Feb 25, 2025

Excelente!

By CRISTIAN R A G

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Apr 24, 2025

Muy bueno

By SALVADOR R G

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Mar 4, 2025

Muy bueno

By GUGUS A

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Dec 10, 2024

excellent

By Gabriel S F C

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Jun 23, 2024

excellent

By Ian N

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Nov 20, 2024

nice one

By Andreina T

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Aug 16, 2023

Perfect!

By Chukwuebuka J O

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Oct 13, 2023

Awesome

By Haidir K R

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Aug 12, 2024

great

By Caesar K B P

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Mar 23, 2025

good

By Paulus S

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Aug 20, 2024

good

By Brian A

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Feb 21, 2024

Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.

By Angy B (

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Sep 6, 2025

It was a little boring, the material, I was more focused on reading, but it is very useful

By Ryan K D

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Jul 31, 2024

Good customer service basics but does get repetitive, recommend 2x speed

By Gregory J

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Jul 31, 2024

Great course with a lot of introduction information.

By Sharnae R

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Jul 12, 2025

The instructors tone could be more enthusiastic.

By ANALY M H

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Mar 25, 2025

Algunos temas fueron muy repetitivos

By Jasmine D

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Nov 16, 2023

great course

By CHIDINMA G N

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Jul 14, 2023

EXCELLENT

By THANAGANI S

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Jul 5, 2024

Good

By Brenna H

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Mar 21, 2025

The course itself was great, it was the AI grading for projects. The last project to complete the course was exceptional bad with the AI's inability to grade properly.

By Raymundo C V

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May 20, 2025

Super tedioso, la velocidad de la reproducci贸n de videos y las actividades de repaso, son muy tediosas tardadas y restan inter茅s en continuar el curso.

By Faith H

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Aug 13, 2025

Modules are way too long. Videos could be longer and cover more information instead of breaking it up into 10+ sections for each module.